Privacy Policy

 Privacy Policy

At ChemistCart, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact our team, or use any of our pharmacy-related services. This policy applies only to ChemistCart and is intended for users in Pakistan.

By accessing or using our website, you confirm that you have read, understood, and agreed to this Privacy Policy.

1. Information We Collect

We collect information to provide safe, reliable, and compliant pharmacy services.

a. Personal Information

You may provide personal information including:

• • Full name

• • Mobile number

• • Email address

• • Delivery address

• • Account login details (if applicable)

• • Prescription information for regulated medicines

• • Order and transaction details

Payment information is handled through secure third-party payment gateways. ChemistCart does not store your card or banking details.

b. Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

• • IP address

• • Browser type and version

• • Device information

• • Pages visited and time spent on the site

• • Referring website or search engine

2. How We Collect Information

We collect information in the following ways:

• • When you place an order through our website

• • When you upload a prescription

• • When you contact us via phone, email, WhatsApp, or contact forms

• • When you subscribe to updates or promotions

• • Through cookies and similar tracking technologies

3. Use of Your Information

Your information is used only for legitimate business and legal purposes, including:

• • Processing and delivering your orders

• • Verifying prescriptions and complying with pharmacy regulations

• • Communicating order updates and service-related messages

• • Responding to customer support requests

• • Improving website performance and user experience

• • Preventing fraud, misuse, and unauthorized access

We do not sell, rent, or trade your personal information to third parties.

4. Prescription and Health Information

Prescription and health-related information is collected solely to fulfill medicine orders that require valid prescriptions. This information is reviewed only by authorized pharmacists and trained staff and is handled with strict confidentiality.

5. Cookies and Tracking Technologies

ChemistCart uses cookies and similar technologies to enhance website functionality and understand user behavior. Cookies help us:

• • Remember user preferences

• • Analyze website traffic

• • Improve website speed and usability

You can disable cookies through your browser settings; however, some features of the website may not function properly.

6. Sharing of Information

We may share limited information only when necessary:

• • With licensed pharmacists for prescription validation

• • With delivery partners to complete order delivery

• • With service providers supporting website operations

• • When required by law, regulation, or government authorities in Pakistan

All third parties are required to protect your information and use it only for the intended purpose.

7. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. While we take data security seriously, no online system can be guaranteed as completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• • Complete orders and provide services

• • Meet legal, regulatory, and accounting requirements

• • Resolve disputes and enforce agreements

You may request deletion of your data, subject to applicable laws.

9. Your Rights

You have the right to:

• • Request access to your personal data

• • Request correction of inaccurate information

• • Request deletion or restriction of your data, where legally permitted

Requests can be made by contacting us using the details provided below.

10. Third-Party Websites

Our website may contain links to third-party websites. ChemistCart is not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies separately.

11. Children’s Privacy

ChemistCart services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updated versions will be posted on this page with a revised effective date.

This Privacy Policy is written in clear language for transparency and is intended to comply with applicable laws and pharmacy regulations in Pakistan.